Shipping & Delivery Policy

At B-Max Safety, we strive to deliver our products quickly, reliably, and securely across the UAE. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customers will receive an order confirmation email once the purchase has been completed.

Shipping Methods & Delivery Time

  • Standard Delivery (UAE): 2–5 business days, depending on the destination.
  • Express Delivery (if available): 1–2 business days (extra charges may apply).
  • International Shipping: Currently not available (unless otherwise agreed).
  • Note: Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping fees are calculated at checkout based on order value, weight, and delivery location.
  • Free shipping may be offered on orders above a certain amount (if applicable and stated on the website).

Delivery Locations

  • We deliver across all Emirates within the UAE.
  • Certain remote or restricted areas may have longer delivery times or additional charges.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email or SMS (if available).
  • Customers can track the status of their delivery directly with our courier partners.

Failed Deliveries & Re-Delivery

  • If the delivery attempt fails due to an incorrect address or the recipient being unavailable, our courier will attempt re-delivery.
  • Additional charges may apply for repeated failed delivery attempts caused by customer error.

Damaged or Missing Items

  • Customers are required to inspect their orders upon delivery.
  • If items are missing or damaged, please report this to us within 48 hours of delivery at [Insert Company Email].
  • Claims made after this period may not be eligible for replacement.

Force Majeure

  • B-Max Safety is not responsible for delays or failures in delivery due to circumstances beyond our control, including but not limited to natural disasters, extreme weather, strikes, customs delays, or courier disruptions.

Contact Us

  • For questions or support related to shipping and delivery, please contact us:
    📧 Email: admin@bmaxsafety.com
    📍 Address: P.O. Box: 233186 Al Quoz Industrial Area 2,
    Dubai, United Arab Emirates
    📞 Phone: +971 04 3469889